Frequently Asked Questions Have a question about the Lilly PatientOne Program? Check this list of frequently asked questions about Lilly PatientOne to see if we've answered it. If you don't find an answer to your question here, you can contact us by phone at 1-866-4PatOne (1-866-472-8663) or email us at Lilly.PatOne@AccessMED.com.How do I contact a PatientOne representative?
To speak to a PatientOne representative, call us at (866) 472-8663 and choose Option 1. You can also send e-mail to Lilly.PatOne@AccessMed.com. When is a representative available to discuss my situation live?
Representatives are available Monday – Friday from 9AM – 7 PM EST. Voice mails left after business hours will be returned the next business day.
My patient has no insurance that covers drugs. Can you help?
PatientOne can help by doing a benefit investigation, searching for alternative sources of coverage, and by screening the patient for eligibility for the Lilly patient assistance program. My patient has insurance but can't afford the co-pay. Can you help?
PatientOne can help by putting the patient in touch with not-for-profit foundations that can provide assistance with co-pays and other cost-sharing or premium obligations. We will help you navigate the foundation process, including monitoring for available funds.
My patient has insurance, but our claim was denied. Can you help?
A PatientOne appeals specialist can help with the appeals process. Contact us when you receive an Explanation of Benefits indicating that a payer has denied the claim. We can manage the appeals process from start to finish through multiple levels.
We are a hospital with an oncology outpatient clinic. Can you help with reimbursement issues that may arise in this setting?
PatientOne can help with coverage and reimbursement issues that are encountered by 1) community-based physicians, 2) hospital-based physicians, and 3) hospital outpatient clinics.
For More Information About PatientOne To apply for assistance, download the PatientOne application form. If you have additional questions or need further information, please contact us at 1-866-4PatOne (1-866-472-8663), or email us at Lilly.PatOne@AccessMED.com.
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