Frequently Asked Questions

Find the answers you need about Lilly PatientOne

Getting the medicine you need to fight your cancer and getting it paid for is a big challenge. That's why we're here. Lilly PatientOne wants to help you understand the process and what we can do to try to make things easier for you and your doctor. Here are some of the questions we hear most often.

What is Lilly PatientOne?

Lilly PatientOne is a collection of support and resources for eligible patients to help you access the Lilly Oncology medication your doctor prescribed. With resources ranging from benefits investigations to financial assistance and appeals information, we're committed to helping you find ways to help cover the costs of your treatment.

When should I ask my doctor about Lilly PatientOne?

Your doctor's office will most likely set up a meeting for you with their reimbursement specialist to help verify your coverage or document your financial situation if you have no insurance. This is usually when most people want to know what options may be available if they need help paying for their treatment. You can also apply for Lilly PatientOne support if your insurance denies coverage for your prescribed medicine or at any time your financial or insurance situation changes.

How do I apply for Lilly PatientOne services?

Your doctor will provide one form that you will need to help fill out and sign to apply for all Lilly PatientOne support. There are specific documents you will need to bring with you when you apply. See a checklist of what you'll need. You will also be asked to sign a form allowing us to access your Protected Health Information. This information is what we use to provide reimbursement support, including a benefits investigation to determine your coverage. Without this information, we would not be able to help you.

What if I need a prior authorization for my treatment?

Lilly PatientOne representatives have in-depth knowledge of most insurance plans and can let your doctor know what type of information your plan requires for a prior-authorization request and what the deadlines are for submitting the paperwork.

What if my claim is denied?

We can provide your doctor with information to help you file an appeal. You and your doctor must submit the appeal to your insurance company by the required deadline, but Lilly PatientOne can help you navigate the process and the documentation required. If you're still denied coverage after exhausting the appeals process, Lilly PatientOne can help connect you to healthcare support resources that may be able to assist.

I have insurance, but I can't afford my co-pay. What can Lilly PatientOne do for me?

If you are eligible, Lilly PatientOne may be able to help you and your doctor with coverage and reimbursement issues. Please contact us at 1-866-4PatOne (1-866-472-8663).